Refund policy

Return & Refund Policy

We want you to love your WarmCore vest. If something isn't right, here's how we handle it.

30-day returns

You may request a return within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags and accessories (including the USB cable). Once we receive and inspect the item, we'll issue a refund to your original payment method within 5–10 business days.

Wrong size?

Our vests use Asian sizing, which typically runs 1–2 sizes smaller than US sizing. Please check the size chart on each product page before ordering. If you need a different size, contact us within 30 days and we'll help arrange an exchange.

Damaged or defective items

If your vest arrives damaged, doesn't heat, or is otherwise defective, email us within 7 days of delivery with your order number and a photo or short video of the issue. We'll send a replacement or issue a full refund at no cost to you.

Return shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged or we sent the wrong item. We recommend using a tracked shipping method.

Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase. After that, the order has usually been sent to our fulfillment partner and can no longer be cancelled, but you can still return it under the policy above.

How to start a return

Email us at the address on our Contact page with your order number and the reason for the return. We'll reply within 1–2 business days with instructions.